> ## Documentation Index
> Fetch the complete documentation index at: https://www.activepieces.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview

At Activepieces, we take a unique approach to customer support. Instead of having dedicated support staff, our full-time engineers handle support requests on rotation. This ensures you get expert technical help from the people who build the product.

### Support Schedule

Our on-call engineer handles customer support as part of their rotation. For more details about how this works, check out our on-call documentation.

### Support Channels

* Community Support
  * GitHub Issues: We actively monitor and respond to issues on our [GitHub repository](https://github.com/activepieces/activepieces)
  * Community Forum: We engage with users on our [Community Platform](https://community.activepieces.com/) to provide help and gather feedback
  * Email: only for account related issues, delete account request or billing issues.

* Enterprise Support
  * Enterprise customers receive dedicated support through Slack
  * We use [Pylon](https://usepylon.com) to manage support tickets and customer channels efficiently
  * For detailed information on using Pylon, see our [Pylon Guide](/handbook/customer-support/pylon)

### Support Hours & SLA:

<Warning>
  Work in progress—coming soon!
</Warning>