How do I connect Intercom?

Add the Intercom piece to a flow, then authenticate with OAuth 2.0 or Custom auth. Once connected, its 22 triggers and 26 actions are available anywhere in the builder.

What can I automate with Intercom?

"Contact Replied" can start a flow that runs "Add Note", and you can chain Intercom together with any of 760+ other apps and AI steps in between.

Can I self-host the Intercom integration?

Yes. Activepieces is fully self-hostable, so you can run the Intercom piece on your own infrastructure with your connections and your data staying in your environment.

Can my AI agent use Intercom as a tool?

Yes. Every piece you connect can be exposed over one Activepieces MCP server, so Claude, Cursor, Windsurf or any MCP client can call Intercom actions as tools.

Intercom integration

Customer messaging platform for sales, marketing, and support

Start building Use Intercom with your AI

Actions: 26
Triggers: 22
Auth: OAuth 2.0 or Custom auth
License: MIT, open source
Updated: September 2026

About the Intercom integration

Add the Intercom piece to a flow, connect your account once, and the rest of the builder can read from it and write to it. Because the piece is open source you can run it on our cloud or self-host it, and combine Intercom with 760+ other apps in the same flow.

Triggers

Start a flow the moment something happens in Intercom

Each trigger below can start a flow on its own, either instantly or on a schedule.

Contact Replied
Triggers when a contact replies to a Conversation in Intercom.
Lead Added Email
Triggers when a lead enters an email address.
Lead Converted To User
Triggers when a lead is converted to a user.
Conversation Closed
Triggers when a conversation is closed.
Conversation assigned to any Intercom admin
Triggers when a conversation is assigned to an admin
Conversation snoozed
Triggers when a conversation is snoozed
Conversation unsnoozed
Triggers when a conversation is unsnoozed
New Company
Triggers when a new company is created.
New Conversation
Triggers when a conversation is created by a user or lead (not an admin).
Conversation was rated
Triggers when a conversation is rated
New Lead
Triggers when a new lead is created.
New Ticket
Triggers when a new ticket is created.
New Unsubscription
Triggers when a contact unsubscribes from your emails.
New User
Triggers when a new user is created.
Updated Ticket
Triggers when a ticket is updated (state or attributes change).
Tag added to a conversation part
Triggers when a conversation part is tagged.
1 field
Tag Added to Lead
Triggers when a tag is added to a lead.
1 field
Tag Added to User
Triggers when a tag is added to a user.
1 field
Updated Contact
Triggers when a contact is updated.
1 field
Reply from a user or lead
Triggers when a reply is received from a user or lead (not an admin)
Reply from an Intercom admin
Triggers when a reply is received from an Intercom admin (not a user or lead)
Note added to conversation
Triggers when a note is added to a conversation
1 field

Actions

Everything Activepieces can do in Intercom

Drop any of these into a flow and fill in the fields. No code is required.

Add Note
Add a note to a user
2 fields
Add note to conversation
Add a note (for other admins) to an existing conversation
3 fields
Add/Remove Tag on Contact
Attach or remove a tag from a specific contact.
3 fields
Add/Remove Tag on Company
Attach or remove a tag from a specific company.
3 fields
Add/Remove Tag on Conversation
Attach or remove a tag from a specific conversation.
3 fields
Assign conversation to an admin or a team
(Re)assign conversation to a specific admin or team.
4 fields
Create Article
Creates a new article in your Help Center.
6 fields
Create Conversation
Creates a new conversation from a contact.
3 fields
Create Data Event
Submits a data event for a contact.
5 fields
Create Ticket
Creates a new ticket.
4 fields
Create User
Creates a new user.
5 fields
Create or Update Company
Creates a new company or updates an existing one (matched by Company ID).
9 fields
Create or Update Lead
Create or update an Intercom lead.If an ID is provided, the lead will be updated.
7 fields
Create/Update User
Update a user within intercom given an email address.
6 fields
Reply to conversation
Reply (as an admin) to a conversation with a contact
3 fields
Send Message
Send a message to a contact (only allowed by admins)
6 fields
Update Ticket
Updates an existing ticket.
7 fields
Find Company
Finds an existing company.
2 fields
Find Conversation
Searches for conversations using various criteria
6 fields
Find Lead
Finds an existing lead.
2 fields
Find or Create Company
Finds a company by Company ID or name, creating it if none is found.
7 fields
Find or Create Lead
Finds a lead by email, ID, or User ID, creating it if none is found.
5 fields
Find User
Finds an existing user.
2 fields
List Tags
List all tags.
Retrieve a Conversation
Retrieves a specific conversation by ID.
1 field
Custom API Call
Make a custom API call to a specific endpoint
10 fields

Use Intercom in a flow

Connect Intercom once and every trigger and action above is yours to drop into the builder, alongside 760+ other apps. Free to start, on our cloud or your own servers.

Build a Intercom flow Talk to sales

Intercom, answered.

Yes. Activepieces is open source and free to start, and the Intercom piece is included on every plan, from the free cloud tier to any self-hosted deployment.