Incident.io is our primary tool for managing and responding to urgent issues and service disruptions. This guide explains how we use Incident.io to coordinate our on-call rotations and emergency response procedures.

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Setup and Notifications

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Personal Setup

  1. Download the Incident.io mobile app from your device’s app store
  2. Ask your team to add you to the Incident.io workspace
  3. Configure your notification preferences:
    • Phone calls for critical incidents
    • Push notifications for high-priority issues
    • Slack notifications for standard updates

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On-Call Rotations

Our team operates on a weekly rotation schedule through Incident.io, where every team member participates. When you’re on-call:
  • You’ll receive priority notifications for all urgent issues
  • Phone calls will be placed for critical service disruptions
  • Rotations change every week, with handoffs occurring on Monday mornings
  • Response is expected within 15 minutes for critical incidents
If you are unable to respond to an incident, please escalate to the engineering team.