A Person Decides
The automation pauses whenever someone needs to make the call.
Route and answer tickets as they arrive.
Connect your helpdesk and every ticket is read and routed when it arrives. A chat page handles questions with a known answer. Refunds and exceptions go to an agent to decide.
What happens before an agent opens the ticket.
A Chat Page
Answer the common questions directly, and pass the rest on.
Ticket Routing
Send a ticket to the right queue by topic, priority or account.
Refund Review
A refund goes out only after someone on your team approves it.
Every Ticket Logged
Read any run step by step, and retry it if it failed.
AI Triage
Classify and summarize a ticket from any step.
“Activepieces was instrumental in helping us become an AI-first organization. It enabled rapid experimentation across teams.”
Shawn Lim
VP of Platform & AI, Funding Societies
SME digital financing, 500+ employees
100+
Automation flows
¼ year
Of manual work saved
500+
Employees empowered
Support teams already running it.
- GitHub stars
- Contributors
- 356
“Connect apps, APIs and webhooks together to avoid menial tasks. It helps us do all of this at a much lower price.”
“The completely customizable and fluid builder is much better than Zapier. It took me under an hour to rebuild everything I had.”
“The modular way pieces are built, with MCP at its core, is genuinely how I see the future of the internet.”
“The visual designer is approachable for beginners but powerful enough for advanced users.”
“Once you get the hang of it, this thing is a powerhouse. It already handles the most critical automations in my daily operations.”
“As simple as Zapier but with the more advanced options of Make, and cheaper. That is my dream.”
“User-friendly, even for those without technical skills. Highly flexible and powerful, with options to add code when needed.”
“My experience has been nothing but positive. It stands out as not just an alternative, but in many ways a preferred choice.”
“The easiest and most user friendly automation software I have used. It was extremely easy to set up flows and get automations running.”
What support teams ask.
It handles the routine parts: reading, tagging and routing. Anything you want a person to decide waits for them.