Streamline support operations with fast-moving, AI-powered workflows. Activepieces automates intake, routing, categorization, approvals, and CRM updates, supporting faster resolution and reduced manual effort.
Built for AI Workflows Managing Data Pipelines
Kick off workflows from emails, chats, documents, forms, events, or webhooks
AI steps summarize activity, extract key details, and classify next action
Route by skills, language, or workload, and sync case status across systems
Hundreds of connectors spanning communication, CRMs, support platforms, and internal tools
Sensitive details never appear in logs due to data masking.
Run in our secure cloud or self-host for complete control.
Faster Resolutions With Less Manual Work
Support tickets pile up as teams juggle handoffs and spreadsheets. Automation handles routing, tracking, updating, and follow-ups, making sure each case closes with timeliness.
Disconnected apps slow teams down and create errors.
Activepieces fixes that by giving you 400+ integrations in one platform.
AI agents can run automations, call APIs, and select next steps based on context, coordinating multi-system tasks like ticket triage, enrichment, and record updates.
Approval steps pause a run for manual checks, capture edits or decisions, then resume downstream actions like writing CRM fields, sending follow-ups, or triggering retraining data exports.
Model Context Protocol exposes workflows as callable tools for external AI systems, making sure prompts can invoke specific actions like lookups, validations, and multi-step updates through defined inputs.
Frequently asked questions
How do you standardize prompts across workflows?
Create a prompt library in Activepieces tables, version each template, and reference them from flows. Add validation steps to enforce required inputs, and log prompt IDs with outputs for auditing and repeatability across teams.
What’s the best way to handle workflow failures?
Use branching for retries, fallbacks, and escalation. Record run status in tables, send alerts to the right channel, and route unresolved cases to a human review step. This keeps automation resilient without hiding errors.
How can AI enrich tickets with external context?
Trigger a flow on ticket creation, fetch account and usage data via pieces or API calls, summarize findings with an AI step, then write structured fields back to the ticket and CRM for consistent routing and prioritization.
What is Activepieces?
Activepieces is an AI-first automation platform. You can deploy intelligent AI agents with enterprise integrations and full control across your team. Adopt AI and automate business workflows with Activepieces.