Accelerate incident-response workflows with AI-powered, event-driven operations. It automates intake, routing, categorization, escalations, and status updates for faster resolution.
Built for Incident Management Handling Critical Events
Kick off workflows from emails, chats, documents, forms, events, or webhooks
AI steps summarize activity, extract key details, and classify next action
Route by skills, language, or workload, and sync case status across systems
Hundreds of connectors spanning communication, CRMs, support platforms, and internal tools
Sensitive details never appear in logs due to data masking.
Run in our secure cloud or self-host for complete control.
Resolve Incidents Faster With Automated Triage And Routing
On-call teams waste time parsing noisy alerts and misrouted tickets. Automation categorizes incidents, routes ownership, tracks SLAs, updates stakeholders, and reports trends for timeliness.
Disconnected apps slow teams down and create errors.
Activepieces fixes that by giving you 400+ integrations in one platform.
Webhooks, scheduled triggers, and event-based listeners start automations from monitoring alerts, emails, or tickets, then normalize fields for incident management records and downstream routing steps.
Built-in tables store incident IDs, affected services, on-call mappings, and status history, enabling deduplication, correlation across alerts, and coordinated updates across connected tools.
Step-level execution logs capture inputs, outputs, and errors for each automation run, while retry mechanisms reattempt failed actions like ticket updates or SMS notifications after transient outages.
Frequently asked questions
How do you prevent alert storms during incidents?
Use deduplication and correlation rules to group similar events, then apply rate limits and maintenance windows. Automatically enrich remaining alerts with service ownership and recent changes, so responders see fewer, higher-signal notifications.
What should be captured in an incident postmortem?
Document timeline, impact, detection method, contributing factors, and decision points. Include what worked, what failed, and clear corrective actions with owners and deadlines. Track follow-up progress to ensure fixes actually land.
How can teams ensure reliable on-call handoffs?
Standardize handoff notes: current status, hypotheses, mitigations tried, dashboards, and next actions. Automate reminders before shift changes and require acknowledgement. Keep a single source of truth so updates aren’t split across tools.
What is Activepieces?
Activepieces is an AI-first automation platform. You can deploy intelligent AI agents with enterprise integrations and full control across your team. Adopt AI and automate business workflows with Activepieces.