Streamline NPS workflows with fast, reliable operations and processes. Activepieces automates intake, routing, categorization, escalations, and CRM updates, making sure feedback loops run faster with reduced manual effort.
Built for NPS Workflows Managing Customer Feedback
Kick off workflows from emails, chats, documents, forms, events, or webhooks
AI steps summarize activity, extract key details, and classify next action
Route by skills, language, or workload, and sync case status across systems
Hundreds of connectors spanning communication, CRMs, support platforms, and internal tools
Sensitive details never appear in logs due to data masking.
Run in our secure cloud or self-host for complete control.
Close Feedback Loops Faster With Less Effort
Feedback arrives in bursts, and follow-ups slip between busy hands. Automation routes responses, tracks status, updates CRM fields, and reports lagging follow-ups for timeliness.
Disconnected apps slow teams down and create errors.
Activepieces fixes that by giving you 400+ integrations in one platform.
Webhook triggers ingest survey responses in real time, while scheduled triggers backfill missed entries. Both can normalize fields and kick off routing, logging, and follow-ups across connected systems.
If-else branches, loops, and delays route promoters, passives, and detractors into distinct paths, create owner assignments, and time follow-ups based on response timestamps and prior contact history.
Tables store response records, contact status, and escalation metadata, making sure each run can look up prior scores, prevent duplicate follow-ups, and update CRM fields from a single source of truth.
Frequently asked questions
How do you prevent duplicate NPS follow-up outreach?
Use a persistent respondent key and a dedup check step before sending messages. Store outreach history, last contact time, and channel in a table so replays, retries, or exports don’t trigger multiple follow-ups.
How can you personalize responses without writing templates?
Use AI steps to draft messages from survey text, account context, and recent tickets, then insert brand tone rules and required fields. Add a human review step for detractors before sending via email or SMS.
How do you enforce SLAs for detractor callbacks?
Start an SLA timer when a detractor arrives, then schedule reminders until the owner logs a resolution event. Escalate automatically if no update occurs, and write timestamps to a tracking table for reporting.
What is Activepieces?
Activepieces is an AI-first automation platform. You can deploy intelligent AI agents with enterprise integrations and full control across your team. Adopt AI and automate business workflows with Activepieces.