Streamline operations workflows in minutes with AI-powered automation. It handles intake, routing, categorization, approvals, and updates, making sure operations teams see faster resolution and reduced manual effort.
Built for Operations Teams Managing Workflows
Kick off workflows from emails, chats, documents, forms, events, or webhooks
AI steps summarize activity, extract key details, and classify next action
Route by skills, language, or workload, and sync case status across systems
Hundreds of connectors spanning communication, CRMs, support platforms, and internal tools
Sensitive details never appear in logs due to data masking.
Run in our secure cloud or self-host for complete control.
Faster Resolutions With Less Manual Work
Ops tickets bounce between inboxes, and updates slip through cracks. Automation routes requests, tracks status, updates records, and reports exceptions, making sure follow-ups land on time for consistency.
Disconnected apps slow teams down and create errors.
Activepieces fixes that by giving you 400+ integrations in one platform.
Event-based triggers, webhooks, and cron-like schedules start runs from tickets, inventory changes, or time windows, supporting recurring checks, escalation timers, and automated follow-ups across systems.
Tables store structured operational state for lookups and tracking, such as asset assignments, vendor statuses, and run history, letting flows reference prior context and make sure updates stay consistent.
Step-level execution logs and retry mechanisms record inputs, outputs, and failures per run, helping troubleshooting, backfills, and controlled reprocessing when API calls time out or data formats change.
Frequently asked questions
How do we prevent duplicate tickets across systems?
Use a central state table to record a unique key per request, then check it before creating new tickets. If a match exists, update the existing record, add context, and notify owners instead of duplicating work.
How can we enforce consistent routing for new requests?
Build a rules-based routing flow that evaluates fields like service, severity, and region, then assigns the right queue and owner. Add fallback branches for missing data and send an exception alert for manual triage.
How do we add AI without losing operational control?
Use AI only for bounded tasks like summarization, categorization, and draft responses, then gate outcomes behind validations or approvals. Log prompts and results, and route low-confidence outputs to a human review step.
What is Activepieces?
Activepieces is an AI-first automation platform. You can deploy intelligent AI agents with enterprise integrations and full control across your team. Adopt AI and automate business workflows with Activepieces.