Launch AI-first workflows for customer support in minutes. Automate ticket routing, conversation summaries, escalations, and updates so your team responds faster and delivers consistent service.
Built for Teams in Customer Support
Kick off flows from tickets, emails, chat events, or webhooks
AI steps and agents that summarize conversations and draft responses
Human approvals for refunds, cancellations, or policy exceptions
430+ connectors across CRMs, help desks, chat platforms, and billing tools
Sensitive details never appear in logs due to data masking.
Run in our secure cloud or self-host for complete control.
Launch Automations That Teams Actually Use
Whether you’re triaging tickets, sending updates, or escalating issues, automation ensures cases are routed and resolved quickly. This reduces resolution times, lowers support costs, and improves customer satisfaction.
SOC 2 Type II cloud for security and compliance
Disconnected apps slow teams down and create errors.
Activepieces fixes that by giving you 400+ integrations in one platform.
Start support flows instantly from tickets, chat events, or emails. Branch logic by customer priority, SLA, or sentiment to make sure the right cases reach the right agent.
Insert approval steps for refunds, cancellations, or compliance checks. Escalations can be routed automatically with notifications, while flows pause until a manager responds.
Track response times, resolution metrics, and flow outcomes. Sync data across your CRM and help desk, and use versioning and rollbacks to manage changes safely.
Frequently asked questions
What can we automate for customer support?
You can automate ticket triage, sentiment detection, agent assignment, and customer notifications. This reduces manual steps and ensures customers receive quicker resolutions.
Do we need to code?
No. Most workflows are built visually with triggers and steps. Optional JavaScript can be added if you need advanced customization or data transformations.
Can we run this on our own infrastructure?
Yes. You can self-host the open-source edition to maintain control of your data, or choose the managed SOC 2 Type II cloud if you prefer a turnkey solution.
How do we include approvals or human steps?
Workflows can pause at approval steps to capture manager decisions. These steps ensure oversight for refunds, cancellations, or compliance-sensitive requests.
How do we manage changes safely?
You can version flows, test them in staging environments, and roll back instantly if something breaks. Audit trails also give you visibility into who changed what.