Is the Jira Service Management MCP server free?

Yes. Activepieces is open source and free to start, and the MCP server is included on every plan, from the free cloud tier to any self-hosted deployment.

How do I connect Jira Service Management to Claude or Cursor?

Connect Jira Service Management in Activepieces, enable the server under Settings → MCP Server, then paste your server URL into your client config. It authenticates over OAuth on first use.

What can my agent do in Jira Service Management?

It can call 13 tools, including Create Request, Get Request, Find Requests, and chain them with steps in other apps inside the same run.

Is it safe to let an agent call Jira Service Management?

Connections use OAuth2 with limited scopes and are stored under 256-bit encryption, with no API to read them back, so an agent gets scoped access rather than your keys.

Jira Service Management MCP server

Service desk for IT and support teams: customer requests, comments, approvals, customers and queues. Works with Jira Cloud and Jira Data Center. For alerts and on-call, use Jira Service Management Operations.

Jira Service Management is not a separate install. One Activepieces MCP server exposes it alongside 770+ other apps, behind a single URL.

Start building See the Jira Service Management integration

Tools: 13
Works with: Any MCP client
Auth: Custom auth or Basic auth
License: MIT, open source
Updated: November 2026

About the Jira Service Management MCP server

Connect Jira Service Management once in Activepieces and every action it ships becomes a tool your assistant can call, behind the same server URL as the rest of your apps. Your agent reaches Jira Service Management and 770+ other apps over a single connection, on our cloud or a self-hosted install.

Tools

Jira Service Management tools your AI can run

Once connected, your assistant can call any of these Jira Service Management actions by asking in plain language.

Create Request
Creates a customer request in a service desk.
5 fields
Get Request
Gets one customer request with its status and fields.
4 fields
Find Requests
Finds customer requests by service desk, text and status.
4 fields
Add Comment
Adds a reply to the customer or an internal note to a request.
3 fields
Transition Request
Moves a request to another status, such as resolving it.
4 fields
Answer Approval
Approves or declines a request that is waiting for approval.
3 fields
Add Request Participants
Shares a request with more people so they can follow and comment.
2 fields
Create Customer
Creates a customer account that can raise requests. On Jira Cloud the connected account must be a Jira administrator.
2 fields
Add Customers to Service Desk
Lets existing customers raise requests in a service desk.
2 fields
Create Organization
Creates an organization to group customers of the same company.
2 fields
Add Organization to Service Desk
Lets every customer of an organization raise requests in a service desk.
2 fields
List Queue Requests
Lists the requests that sit in one of your service desk queues.
3 fields
Custom API Call
Make a custom API call to a specific endpoint
10 fields

Triggers

Jira Service Management events your agent can watch

These start a run the moment something happens in Jira Service Management, so work gets picked up on its own.

New Request
Triggers when a new request is created in a service desk.
1 field

Give your assistant Jira Service Management

Connect Jira Service Management once and every tool above is callable from Claude, Cursor or any MCP client, behind the same server URL as 770+ other apps. Free to start.

Get your server URL Talk to sales

Jira Service Management MCP, answered.

No. That is the point of it. One Activepieces server exposes Jira Service Management alongside every other piece you connect, so your client keeps a single connection.