Is the Help Scout MCP server free?

Yes. Activepieces is open source and free to start, and the MCP server is included on every plan, from the free cloud tier to any self-hosted deployment.

How do I connect Help Scout to Claude or Cursor?

Connect Help Scout in Activepieces, enable the server under Settings → MCP Server, then paste your server URL into your client config. It authenticates over OAuth on first use.

What can my agent do in Help Scout?

It can call 9 tools, including Create Conversation, Send Reply, Add Note, and chain them with steps in other apps inside the same run.

Is it safe to let an agent call Help Scout?

Connections use OAuth2 with limited scopes and are stored under 256-bit encryption, with no API to read them back, so an agent gets scoped access rather than your keys.

Help Scout MCP server

Give your AI assistant 9 tools it can call in Help Scout, over one server URL.

Help Scout is not a separate install. One Activepieces MCP server exposes it alongside 760+ other apps, behind a single URL.

Start building See the Help Scout integration

Tools: 9
Works with: Any MCP client
Auth: OAuth 2.0
License: MIT, open source
Updated: September 2026

About the Help Scout MCP server

Connect Help Scout once in Activepieces and every action it ships becomes a tool your assistant can call, behind the same server URL as the rest of your apps. Your agent reaches Help Scout and 760+ other apps over a single connection, on our cloud or a self-hosted install.

Tools

Help Scout tools your AI can run

Once connected, your assistant can call any of these Help Scout actions by asking in plain language.

Create Conversation
Start a new conversation.
12 fields
Send Reply
Sends a reply in an existing conversation.
8 fields
Add Note
Adds a note to a conversation.
3 fields
Create Customer
Adds a new customer to Help Scout.
12 fields
Update Customer Properties
Updates customer's properties.
2 fields
Find Conversation
Finds an existing conversation using provided filter.
7 fields
Find Customer
Finds a customer by email.
1 field
Find User
Finds a user by email.
1 field
Custom API Call
Make a custom API call to a specific endpoint
10 fields

Triggers

Help Scout events your agent can watch

These start a run the moment something happens in Help Scout, so work gets picked up on its own.

Conversation Created
Triggers when a new conversation is started in a mailbox.
2 fields
Conversation Assigned
Triggers when a conversation is assigned to a user.
2 fields
New Customer
Triggers when a new customer is added.
Tags Updated
Triggers when tags on a conversation are modified.
2 fields

Give your assistant Help Scout

Connect Help Scout once and every tool above is callable from Claude, Cursor or any MCP client, behind the same server URL as 760+ other apps. Free to start.

Get your server URL Talk to sales

Help Scout MCP, answered.

No. That is the point of it. One Activepieces server exposes Help Scout alongside every other piece you connect, so your client keeps a single connection.