Is the Zendesk MCP server free?

Yes. Activepieces is open source and free to start, and the MCP server is included on every plan, from the free cloud tier to any self-hosted deployment.

How do I connect Zendesk to Claude or Cursor?

Connect Zendesk in Activepieces, enable the server under Settings → MCP Server, then paste your server URL into your client config. It authenticates over OAuth on first use.

What can my agent do in Zendesk?

It can call 18 tools, including Create Ticket, Update Ticket, Add Tag to Ticket, and chain them with steps in other apps inside the same run.

Is it safe to let an agent call Zendesk?

Connections use OAuth2 with limited scopes and are stored under 256-bit encryption, with no API to read them back, so an agent gets scoped access rather than your keys.

Zendesk MCP server

Customer service software and support ticket system

Zendesk is not a separate install. One Activepieces MCP server exposes it alongside 760+ other apps, behind a single URL.

Start building See the Zendesk integration

Tools: 18
Works with: Any MCP client
Auth: Custom auth
License: MIT, open source
Updated: August 2026

About the Zendesk MCP server

Connect Zendesk once in Activepieces and every action it ships becomes a tool your assistant can call, behind the same server URL as the rest of your apps. Your agent reaches Zendesk and 760+ other apps over a single connection, on our cloud or a self-hosted install.

Tools

Zendesk tools your AI can run

Once connected, your assistant can call any of these Zendesk actions by asking in plain language.

Create Ticket
Create a new ticket in Zendesk.
21 fields
Update Ticket
Modify ticket fields or status via API call.
24 fields
Add Tag to Ticket
Apply one or more tags to a ticket.
4 fields
Remove Tag(s) from Ticket
Remove one or more tags from a ticket.
2 fields
Attach File to Ticket
Attach a file to a ticket.
2 fields
Add Comment to Ticket
Append a public/private comment to a ticket.
7 fields
Create Organization
Create a new organization record.
10 fields
Update Organization
Update existing organization fields.
11 fields
Create User
Add a new user to the Zendesk instance.
30 fields
Delete User
Remove a user and associated records from the account.
2 fields
Find Organization(s)
Search organizations by name, domain, external ID, or other criteria.
9 fields
Find Ticket(s)
Search tickets by ID, field, or content.
13 fields
Find User(s)
Search users by email, name, role, or other criteria.
10 fields
Find an Agent
Find an agent by email or name.
2 fields
Find a Group
Find a group by name.
1 field
Find Latest Comment
Find the latest comment on a ticket.
2 fields
Update User
Update existing user fields.
6 fields
Custom API Call
Make a custom API call to a specific endpoint
10 fields

Triggers

Zendesk events your agent can watch

These start a run the moment something happens in Zendesk, so work gets picked up on its own.

New ticket in view
Triggers when a new ticket is created in a view
1 field
New Ticket
Fires when a new ticket is created (optionally filtered by organization). Requires a Zendesk Trigger with Notify active webhook.
1 field
Updated Ticket
Fires when an existing ticket is updated. Requires a Zendesk Trigger with Notify active webhook.
1 field
Tag Added to Ticket
Fires when a ticket update includes the specified tag. Requires a Zendesk Trigger with Notify active webhook.
1 field
New Organization
Fires when a new organization record is created. Uses Zendesk event webhook (no Trigger needed).
New User
Fires when a new user is created. Uses Zendesk event webhook (no Trigger needed).
1 field
New Suspended Ticket
Fires when a ticket is suspended. Requires a Zendesk Trigger with Notify active webhook. Suspended tickets auto-delete after 14 days.
1 field
New Action on Ticket
Fires when the specified ticket updates. Requires a Zendesk Trigger with Notify active webhook.
1 field
New Group
Fires when a new group is created.
Tag Added to User
Triggers when one or more tags are added to a user.

Zendesk MCP, answered.

No. That is the point of it. One Activepieces server exposes Zendesk alongside every other piece you connect, so your client keeps a single connection.