How do I connect Zendesk?

Add the Zendesk piece to a flow, then authenticate with Custom auth. Once connected, its 10 triggers and 18 actions are available anywhere in the builder.

What can I automate with Zendesk?

"New ticket in view" can start a flow that runs "Create Ticket", and you can chain Zendesk together with any of 760+ other apps and AI steps in between.

Can I self-host the Zendesk integration?

Yes. Activepieces is fully self-hostable, so you can run the Zendesk piece on your own infrastructure with your connections and your data staying in your environment.

Can my AI agent use Zendesk as a tool?

Yes. Every piece you connect can be exposed over one Activepieces MCP server, so Claude, Cursor, Windsurf or any MCP client can call Zendesk actions as tools.

Zendesk integration

Customer service software and support ticket system

Start building Use Zendesk with your AI

Actions: 18
Triggers: 10
Auth: Custom auth
License: MIT, open source
Updated: August 2026

About the Zendesk integration

Add the Zendesk piece to a flow, connect your account once, and the rest of the builder can read from it and write to it. Because the piece is open source you can run it on our cloud or self-host it, and combine Zendesk with 760+ other apps in the same flow.

Triggers

Start a flow the moment something happens in Zendesk

Each trigger below can start a flow on its own, either instantly or on a schedule.

New ticket in view
Triggers when a new ticket is created in a view
1 field
New Ticket
Fires when a new ticket is created (optionally filtered by organization). Requires a Zendesk Trigger with Notify active webhook.
1 field
Updated Ticket
Fires when an existing ticket is updated. Requires a Zendesk Trigger with Notify active webhook.
1 field
Tag Added to Ticket
Fires when a ticket update includes the specified tag. Requires a Zendesk Trigger with Notify active webhook.
1 field
New Organization
Fires when a new organization record is created. Uses Zendesk event webhook (no Trigger needed).
New User
Fires when a new user is created. Uses Zendesk event webhook (no Trigger needed).
1 field
New Suspended Ticket
Fires when a ticket is suspended. Requires a Zendesk Trigger with Notify active webhook. Suspended tickets auto-delete after 14 days.
1 field
New Action on Ticket
Fires when the specified ticket updates. Requires a Zendesk Trigger with Notify active webhook.
1 field
New Group
Fires when a new group is created.
Tag Added to User
Triggers when one or more tags are added to a user.

Actions

Everything Activepieces can do in Zendesk

Drop any of these into a flow and fill in the fields. No code is required.

Create Ticket
Create a new ticket in Zendesk.
21 fields
Update Ticket
Modify ticket fields or status via API call.
24 fields
Add Tag to Ticket
Apply one or more tags to a ticket.
4 fields
Remove Tag(s) from Ticket
Remove one or more tags from a ticket.
2 fields
Attach File to Ticket
Attach a file to a ticket.
2 fields
Add Comment to Ticket
Append a public/private comment to a ticket.
7 fields
Create Organization
Create a new organization record.
10 fields
Update Organization
Update existing organization fields.
11 fields
Create User
Add a new user to the Zendesk instance.
30 fields
Delete User
Remove a user and associated records from the account.
2 fields
Find Organization(s)
Search organizations by name, domain, external ID, or other criteria.
9 fields
Find Ticket(s)
Search tickets by ID, field, or content.
13 fields
Find User(s)
Search users by email, name, role, or other criteria.
10 fields
Find an Agent
Find an agent by email or name.
2 fields
Find a Group
Find a group by name.
1 field
Find Latest Comment
Find the latest comment on a ticket.
2 fields
Update User
Update existing user fields.
6 fields
Custom API Call
Make a custom API call to a specific endpoint
10 fields

Zendesk, answered.

Yes. Activepieces is open source and free to start, and the Zendesk piece is included on every plan, from the free cloud tier to any self-hosted deployment.