Can Zendesk and Intercom talk in both directions?

Yes. Build one flow that starts in Zendesk and acts in Intercom, and a second that runs the other way, in the same project.

On our EU cloud in Frankfurt, or self-hosted on your own infrastructure with Docker or Kubernetes. The MIT-licensed core means there is always an exit.

Connect Zendesk to Intercom

Move data between Zendesk and Intercom the moment it happens. Build the flow visually, or let AI write it for you, then run it on our cloud or your own infrastructure.

Start building Explore Zendesk Explore Intercom

Zendesk triggers: 10
Zendesk actions: 18
Intercom triggers: 22
Intercom actions: 26

Automation ideas

What you can build with Zendesk and Intercom

A few flows teams run between Zendesk and Intercom. Use one as a starting point, or build your own from scratch.

New ticket in view in Zendesk creates Add Note in Intercom
Triggers when a new ticket is created in a view
Contact Replied in Intercom creates Create Ticket in Zendesk
Triggers when a contact replies to a Conversation in Intercom.
New ticket in view in Zendesk creates Add note to conversation in Intercom
Triggers when a new ticket is created in a view
Contact Replied in Intercom creates Update Ticket in Zendesk
Triggers when a contact replies to a Conversation in Intercom.
New ticket in view in Zendesk creates Add/Remove Tag on Contact in Intercom
Triggers when a new ticket is created in a view
Contact Replied in Intercom creates Add Tag to Ticket in Zendesk
Triggers when a contact replies to a Conversation in Intercom.