Can Zendesk and Jira Service Management talk in both directions?

Yes. Build one flow that starts in Zendesk and acts in Jira Service Management, and a second that runs the other way, in the same project.

On our EU cloud in Frankfurt, or self-hosted on your own infrastructure with Docker or Kubernetes. The MIT-licensed core means there is always an exit.

Connect Zendesk to Jira Service Management

Move data between Zendesk and Jira Service Management the moment it happens. Build the flow visually, or let AI write it for you, then run it on our cloud or your own infrastructure.

Start building Explore Zendesk Explore Jira Service Management

Zendesk triggers: 10
Zendesk actions: 18
Jira Service Management triggers: 1
Jira Service Management actions: 13

Automation ideas

What you can build with Zendesk and Jira Service Management

A few flows teams run between Zendesk and Jira Service Management. Use one as a starting point, or build your own from scratch.

New ticket in view in Zendesk creates Create Request in Jira Service Management
Triggers when a new ticket is created in a view
New Request in Jira Service Management creates Create Ticket in Zendesk
Triggers when a new request is created in a service desk.
New ticket in view in Zendesk creates Get Request in Jira Service Management
Triggers when a new ticket is created in a view
New Request in Jira Service Management creates Update Ticket in Zendesk
Triggers when a new request is created in a service desk.
New ticket in view in Zendesk creates Find Requests in Jira Service Management
Triggers when a new ticket is created in a view
New Request in Jira Service Management creates Add Tag to Ticket in Zendesk
Triggers when a new request is created in a service desk.