Can Zendesk and Freshservice talk in both directions?

Yes. Build one flow that starts in Zendesk and acts in Freshservice, and a second that runs the other way, in the same project.

On our EU cloud in Frankfurt, or self-hosted on your own infrastructure with Docker or Kubernetes. The MIT-licensed core means there is always an exit.

Connect Zendesk to Freshservice

Move data between Zendesk and Freshservice the moment it happens. Build the flow visually, or let AI write it for you, then run it on our cloud or your own infrastructure.

Start building Explore Zendesk Explore Freshservice

Zendesk triggers: 10
Zendesk actions: 18
Freshservice triggers: 8
Freshservice actions: 12

Automation ideas

What you can build with Zendesk and Freshservice

A few flows teams run between Zendesk and Freshservice. Use one as a starting point, or build your own from scratch.

New ticket in view in Zendesk creates Create Ticket in Freshservice
Triggers when a new ticket is created in a view
New Ticket in Freshservice creates Create Ticket in Zendesk
Triggers when a new ticket is created in Freshservice.
New ticket in view in Zendesk creates Add Note to Ticket in Freshservice
Triggers when a new ticket is created in a view
New Ticket in Freshservice creates Update Ticket in Zendesk
Triggers when a new ticket is created in Freshservice.
New ticket in view in Zendesk creates Create Requester in Freshservice
Triggers when a new ticket is created in a view
New Ticket in Freshservice creates Add Tag to Ticket in Zendesk
Triggers when a new ticket is created in Freshservice.