How do I connect Freshservice?

Add the Freshservice piece to a flow, then authenticate with Custom auth. Once connected, its 8 triggers and 12 actions are available anywhere in the builder.

What can I automate with Freshservice?

"New Ticket" can start a flow that runs "Create Ticket", and you can chain Freshservice together with any of 760+ other apps and AI steps in between.

Can I self-host the Freshservice integration?

Yes. Activepieces is fully self-hostable, so you can run the Freshservice piece on your own infrastructure with your connections and your data staying in your environment.

Can my AI agent use Freshservice as a tool?

Yes. Every piece you connect can be exposed over one Activepieces MCP server, so Claude, Cursor, Windsurf or any MCP client can call Freshservice actions as tools.

Freshservice integration

IT service management software for ticketing, asset management, and IT operations.

Start building Use Freshservice with your AI

Actions: 12
Triggers: 8
Auth: Custom auth
License: MIT, open source
Updated: August 2026

About the Freshservice integration

Add the Freshservice piece to a flow, connect your account once, and the rest of the builder can read from it and write to it. Because the piece is open source you can run it on our cloud or self-host it, and combine Freshservice with 760+ other apps in the same flow.

Triggers

Start a flow the moment something happens in Freshservice

Each trigger below can start a flow on its own, either instantly or on a schedule.

New Ticket
Triggers when a new ticket is created in Freshservice.
Updated Ticket
Triggers when an existing ticket is updated in Freshservice.
New Requester
Triggers when a new requester (user) is created in Freshservice.
Updated Requester
Triggers when an existing requester is updated in Freshservice.
New Change
Triggers when a new change request is created in Freshservice.
Updated Change
Triggers when an existing change request is updated in Freshservice. Note: newly created changes may also fire this trigger because their updated_at matches created_at.
New Change Task
Triggers when a new task is created on a specific change request.
1 field
Updated Change Task
Triggers when a task on a specific change request is updated. Note: newly created tasks may also fire this trigger because their updated_at matches created_at.
1 field

Actions

Everything Activepieces can do in Freshservice

Drop any of these into a flow and fill in the fields. No code is required.

Create Ticket
Creates a new ticket in Freshservice.
16 fields
Add Note to Ticket
Adds a private or public note to an existing ticket.
3 fields
Create Requester
Creates a new requester (end user) in Freshservice.
8 fields
Request Ticket Approval
Requests approval for a ticket from a specified agent.
3 fields
Create Change
Creates a new change request in Freshservice.
17 fields
Update Change
Updates an existing change request in Freshservice.
18 fields
Delete Change
Deletes a change request from Freshservice.
1 field
Add Note to Change
Adds a private or public note to an existing change request.
3 fields
Create Change Task
Creates a new task on a change request in Freshservice.
8 fields
Update Change Task
Updates an existing task on a change request in Freshservice.
9 fields
Delete Change Task
Deletes a task from a change request in Freshservice.
2 fields
Custom API Call
Make a custom API call to a specific endpoint
10 fields

Freshservice, answered.

Yes. Activepieces is open source and free to start, and the Freshservice piece is included on every plan, from the free cloud tier to any self-hosted deployment.