How do I connect Jira Service Management?

Add the Jira Service Management piece to a flow, then authenticate with Custom auth or Basic auth. Once connected, its 1 trigger and 13 actions are available anywhere in the builder.

What can I automate with Jira Service Management?

"New Request" can start a flow that runs "Create Request", and you can chain Jira Service Management together with any of 770+ other apps and AI steps in between.

Can I self-host the Jira Service Management integration?

Yes. Activepieces is fully self-hostable, so you can run the Jira Service Management piece on your own infrastructure with your connections and your data staying in your environment.

Can my AI agent use Jira Service Management as a tool?

Yes. Every piece you connect can be exposed over one Activepieces MCP server, so Claude, Cursor, Windsurf or any MCP client can call Jira Service Management actions as tools.

Jira Service Management integration

Service desk for IT and support teams: customer requests, comments, approvals, customers and queues. Works with Jira Cloud and Jira Data Center. For alerts and on-call, use Jira Service Management Operations.

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Actions: 13
Triggers: 1
Auth: Custom auth or Basic auth
License: MIT, open source
Updated: November 2026

About the Jira Service Management integration

Add the Jira Service Management piece to a flow, connect your account once, and the rest of the builder can read from it and write to it. Because the piece is open source you can run it on our cloud or self-host it, and combine Jira Service Management with 770+ other apps in the same flow.

Triggers

Start a flow the moment something happens in Jira Service Management

Each trigger below can start a flow on its own, either instantly or on a schedule.

New Request
Triggers when a new request is created in a service desk.
1 field

Actions

Everything Activepieces can do in Jira Service Management

Drop any of these into a flow and fill in the fields. No code is required.

Create Request
Creates a customer request in a service desk.
5 fields
Get Request
Gets one customer request with its status and fields.
4 fields
Find Requests
Finds customer requests by service desk, text and status.
4 fields
Add Comment
Adds a reply to the customer or an internal note to a request.
3 fields
Transition Request
Moves a request to another status, such as resolving it.
4 fields
Answer Approval
Approves or declines a request that is waiting for approval.
3 fields
Add Request Participants
Shares a request with more people so they can follow and comment.
2 fields
Create Customer
Creates a customer account that can raise requests. On Jira Cloud the connected account must be a Jira administrator.
2 fields
Add Customers to Service Desk
Lets existing customers raise requests in a service desk.
2 fields
Create Organization
Creates an organization to group customers of the same company.
2 fields
Add Organization to Service Desk
Lets every customer of an organization raise requests in a service desk.
2 fields
List Queue Requests
Lists the requests that sit in one of your service desk queues.
3 fields
Custom API Call
Make a custom API call to a specific endpoint
10 fields

Use Jira Service Management in a flow

Connect Jira Service Management once and every trigger and action above is yours to drop into the builder, alongside 770+ other apps. Free to start, on our cloud or your own servers.

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Jira Service Management, answered.

Yes. Activepieces is open source and free to start, and the Jira Service Management piece is included on every plan, from the free cloud tier to any self-hosted deployment.