How do I connect Help Scout?

Add the Help Scout piece to a flow, then authenticate with OAuth 2.0. Once connected, its 4 triggers and 9 actions are available anywhere in the builder.

What can I automate with Help Scout?

"Conversation Created" can start a flow that runs "Create Conversation", and you can chain Help Scout together with any of 760+ other apps and AI steps in between.

Can I self-host the Help Scout integration?

Yes. Activepieces is fully self-hostable, so you can run the Help Scout piece on your own infrastructure with your connections and your data staying in your environment.

Can my AI agent use Help Scout as a tool?

Yes. Every piece you connect can be exposed over one Activepieces MCP server, so Claude, Cursor, Windsurf or any MCP client can call Help Scout actions as tools.

Help Scout integration

Connect Help Scout to Activepieces and automate it end to end, without writing code.

Start building Use Help Scout with your AI

Actions: 9
Triggers: 4
Auth: OAuth 2.0
License: MIT, open source
Updated: September 2026

About the Help Scout integration

Add the Help Scout piece to a flow, connect your account once, and the rest of the builder can read from it and write to it. Because the piece is open source you can run it on our cloud or self-host it, and combine Help Scout with 760+ other apps in the same flow.

Triggers

Start a flow the moment something happens in Help Scout

Each trigger below can start a flow on its own, either instantly or on a schedule.

Conversation Created
Triggers when a new conversation is started in a mailbox.
2 fields
Conversation Assigned
Triggers when a conversation is assigned to a user.
2 fields
New Customer
Triggers when a new customer is added.
Tags Updated
Triggers when tags on a conversation are modified.
2 fields

Actions

Everything Activepieces can do in Help Scout

Drop any of these into a flow and fill in the fields. No code is required.

Create Conversation
Start a new conversation.
12 fields
Send Reply
Sends a reply in an existing conversation.
8 fields
Add Note
Adds a note to a conversation.
3 fields
Create Customer
Adds a new customer to Help Scout.
12 fields
Update Customer Properties
Updates customer's properties.
2 fields
Find Conversation
Finds an existing conversation using provided filter.
7 fields
Find Customer
Finds a customer by email.
1 field
Find User
Finds a user by email.
1 field
Custom API Call
Make a custom API call to a specific endpoint
10 fields

Use Help Scout in a flow

Connect Help Scout once and every trigger and action above is yours to drop into the builder, alongside 760+ other apps. Free to start, on our cloud or your own servers.

Build a Help Scout flow Talk to sales

Help Scout, answered.

Yes. Activepieces is open source and free to start, and the Help Scout piece is included on every plan, from the free cloud tier to any self-hosted deployment.