Can Zendesk and Help Scout talk in both directions?

Yes. Build one flow that starts in Zendesk and acts in Help Scout, and a second that runs the other way, in the same project.

On our EU cloud in Frankfurt, or self-hosted on your own infrastructure with Docker or Kubernetes. The MIT-licensed core means there is always an exit.

Connect Zendesk to Help Scout

Move data between Zendesk and Help Scout the moment it happens. Build the flow visually, or let AI write it for you, then run it on our cloud or your own infrastructure.

Start building Explore Zendesk Explore Help Scout

Zendesk triggers: 10
Zendesk actions: 18
Help Scout triggers: 4
Help Scout actions: 9

Automation ideas

What you can build with Zendesk and Help Scout

A few flows teams run between Zendesk and Help Scout. Use one as a starting point, or build your own from scratch.

New ticket in view in Zendesk creates Create Conversation in Help Scout
Triggers when a new ticket is created in a view
Conversation Created in Help Scout creates Create Ticket in Zendesk
Triggers when a new conversation is started in a mailbox.
New ticket in view in Zendesk creates Send Reply in Help Scout
Triggers when a new ticket is created in a view
Conversation Created in Help Scout creates Update Ticket in Zendesk
Triggers when a new conversation is started in a mailbox.
New ticket in view in Zendesk creates Add Note in Help Scout
Triggers when a new ticket is created in a view
Conversation Created in Help Scout creates Add Tag to Ticket in Zendesk
Triggers when a new conversation is started in a mailbox.