Can Help Scout and Intercom talk in both directions?

Yes. Build one flow that starts in Help Scout and acts in Intercom, and a second that runs the other way, in the same project.

On our EU cloud in Frankfurt, or self-hosted on your own infrastructure with Docker or Kubernetes. The MIT-licensed core means there is always an exit.

Connect Help Scout to Intercom

Move data between Help Scout and Intercom the moment it happens. Build the flow visually, or let AI write it for you, then run it on our cloud or your own infrastructure.

Start building Explore Help Scout Explore Intercom

Help Scout triggers: 4
Help Scout actions: 9
Intercom triggers: 22
Intercom actions: 26

Automation ideas

What you can build with Help Scout and Intercom

A few flows teams run between Help Scout and Intercom. Use one as a starting point, or build your own from scratch.

Conversation Created in Help Scout creates Add Note in Intercom
Triggers when a new conversation is started in a mailbox.
Contact Replied in Intercom creates Create Conversation in Help Scout
Triggers when a contact replies to a Conversation in Intercom.
Conversation Created in Help Scout creates Add note to conversation in Intercom
Triggers when a new conversation is started in a mailbox.
Contact Replied in Intercom creates Send Reply in Help Scout
Triggers when a contact replies to a Conversation in Intercom.
Conversation Created in Help Scout creates Add/Remove Tag on Contact in Intercom
Triggers when a new conversation is started in a mailbox.
Contact Replied in Intercom creates Add Note in Help Scout
Triggers when a contact replies to a Conversation in Intercom.