Can Intercom and Jira Service Management talk in both directions?

Yes. Build one flow that starts in Intercom and acts in Jira Service Management, and a second that runs the other way, in the same project.

On our EU cloud in Frankfurt, or self-hosted on your own infrastructure with Docker or Kubernetes. The MIT-licensed core means there is always an exit.

Connect Intercom to Jira Service Management

Move data between Intercom and Jira Service Management the moment it happens. Build the flow visually, or let AI write it for you, then run it on our cloud or your own infrastructure.

Start building Explore Intercom Explore Jira Service Management

Intercom triggers: 22
Intercom actions: 26
Jira Service Management triggers: 1
Jira Service Management actions: 13

Automation ideas

What you can build with Intercom and Jira Service Management

A few flows teams run between Intercom and Jira Service Management. Use one as a starting point, or build your own from scratch.

Contact Replied in Intercom creates Create Request in Jira Service Management
Triggers when a contact replies to a Conversation in Intercom.
New Request in Jira Service Management creates Add Note in Intercom
Triggers when a new request is created in a service desk.
Contact Replied in Intercom creates Get Request in Jira Service Management
Triggers when a contact replies to a Conversation in Intercom.
New Request in Jira Service Management creates Add note to conversation in Intercom
Triggers when a new request is created in a service desk.
Contact Replied in Intercom creates Find Requests in Jira Service Management
Triggers when a contact replies to a Conversation in Intercom.
New Request in Jira Service Management creates Add/Remove Tag on Contact in Intercom
Triggers when a new request is created in a service desk.