Can Jira Service Management and Zendesk talk in both directions?

Yes. Build one flow that starts in Jira Service Management and acts in Zendesk, and a second that runs the other way, in the same project.

On our EU cloud in Frankfurt, or self-hosted on your own infrastructure with Docker or Kubernetes. The MIT-licensed core means there is always an exit.

Connect Jira Service Management to Zendesk

Move data between Jira Service Management and Zendesk the moment it happens. Build the flow visually, or let AI write it for you, then run it on our cloud or your own infrastructure.

Start building Explore Jira Service Management Explore Zendesk

Jira Service Management triggers: 1
Jira Service Management actions: 13
Zendesk triggers: 10
Zendesk actions: 18

Automation ideas

What you can build with Jira Service Management and Zendesk

A few flows teams run between Jira Service Management and Zendesk. Use one as a starting point, or build your own from scratch.

New Request in Jira Service Management creates Create Ticket in Zendesk
Triggers when a new request is created in a service desk.
New ticket in view in Zendesk creates Create Request in Jira Service Management
Triggers when a new ticket is created in a view
New Request in Jira Service Management creates Update Ticket in Zendesk
Triggers when a new request is created in a service desk.
New ticket in view in Zendesk creates Get Request in Jira Service Management
Triggers when a new ticket is created in a view
New Request in Jira Service Management creates Add Tag to Ticket in Zendesk
Triggers when a new request is created in a service desk.
New ticket in view in Zendesk creates Find Requests in Jira Service Management
Triggers when a new ticket is created in a view