Can Jira Service Management and Freshservice talk in both directions?

Yes. Build one flow that starts in Jira Service Management and acts in Freshservice, and a second that runs the other way, in the same project.

On our EU cloud in Frankfurt, or self-hosted on your own infrastructure with Docker or Kubernetes. The MIT-licensed core means there is always an exit.

Connect Jira Service Management to Freshservice

Move data between Jira Service Management and Freshservice the moment it happens. Build the flow visually, or let AI write it for you, then run it on our cloud or your own infrastructure.

Start building Explore Jira Service Management Explore Freshservice

Jira Service Management triggers: 1
Jira Service Management actions: 13
Freshservice triggers: 8
Freshservice actions: 12

Automation ideas

What you can build with Jira Service Management and Freshservice

A few flows teams run between Jira Service Management and Freshservice. Use one as a starting point, or build your own from scratch.

New Request in Jira Service Management creates Create Ticket in Freshservice
Triggers when a new request is created in a service desk.
New Ticket in Freshservice creates Create Request in Jira Service Management
Triggers when a new ticket is created in Freshservice.
New Request in Jira Service Management creates Add Note to Ticket in Freshservice
Triggers when a new request is created in a service desk.
New Ticket in Freshservice creates Get Request in Jira Service Management
Triggers when a new ticket is created in Freshservice.
New Request in Jira Service Management creates Create Requester in Freshservice
Triggers when a new request is created in a service desk.
New Ticket in Freshservice creates Find Requests in Jira Service Management
Triggers when a new ticket is created in Freshservice.