Can Freshservice and Zendesk talk in both directions?

Yes. Build one flow that starts in Freshservice and acts in Zendesk, and a second that runs the other way, in the same project.

On our EU cloud in Frankfurt, or self-hosted on your own infrastructure with Docker or Kubernetes. The MIT-licensed core means there is always an exit.

Connect Freshservice to Zendesk

Move data between Freshservice and Zendesk the moment it happens. Build the flow visually, or let AI write it for you, then run it on our cloud or your own infrastructure.

Start building Explore Freshservice Explore Zendesk

Freshservice triggers: 8
Freshservice actions: 12
Zendesk triggers: 10
Zendesk actions: 18

Automation ideas

What you can build with Freshservice and Zendesk

A few flows teams run between Freshservice and Zendesk. Use one as a starting point, or build your own from scratch.

New Ticket in Freshservice creates Create Ticket in Zendesk
Triggers when a new ticket is created in Freshservice.
New ticket in view in Zendesk creates Create Ticket in Freshservice
Triggers when a new ticket is created in a view
New Ticket in Freshservice creates Update Ticket in Zendesk
Triggers when a new ticket is created in Freshservice.
New ticket in view in Zendesk creates Add Note to Ticket in Freshservice
Triggers when a new ticket is created in a view
New Ticket in Freshservice creates Add Tag to Ticket in Zendesk
Triggers when a new ticket is created in Freshservice.
New ticket in view in Zendesk creates Create Requester in Freshservice
Triggers when a new ticket is created in a view