Can Intercom and Zendesk talk in both directions?

Yes. Build one flow that starts in Intercom and acts in Zendesk, and a second that runs the other way, in the same project.

On our EU cloud in Frankfurt, or self-hosted on your own infrastructure with Docker or Kubernetes. The MIT-licensed core means there is always an exit.

Connect Intercom to Zendesk

Move data between Intercom and Zendesk the moment it happens. Build the flow visually, or let AI write it for you, then run it on our cloud or your own infrastructure.

Start building Explore Intercom Explore Zendesk

Intercom triggers: 22
Intercom actions: 26
Zendesk triggers: 10
Zendesk actions: 18

Automation ideas

What you can build with Intercom and Zendesk

A few flows teams run between Intercom and Zendesk. Use one as a starting point, or build your own from scratch.

Contact Replied in Intercom creates Create Ticket in Zendesk
Triggers when a contact replies to a Conversation in Intercom.
New ticket in view in Zendesk creates Add Note in Intercom
Triggers when a new ticket is created in a view
Contact Replied in Intercom creates Update Ticket in Zendesk
Triggers when a contact replies to a Conversation in Intercom.
New ticket in view in Zendesk creates Add note to conversation in Intercom
Triggers when a new ticket is created in a view
Contact Replied in Intercom creates Add Tag to Ticket in Zendesk
Triggers when a contact replies to a Conversation in Intercom.
New ticket in view in Zendesk creates Add/Remove Tag on Contact in Intercom
Triggers when a new ticket is created in a view