Can Help Scout and Zendesk talk in both directions?

Yes. Build one flow that starts in Help Scout and acts in Zendesk, and a second that runs the other way, in the same project.

On our EU cloud in Frankfurt, or self-hosted on your own infrastructure with Docker or Kubernetes. The MIT-licensed core means there is always an exit.

Connect Help Scout to Zendesk

Move data between Help Scout and Zendesk the moment it happens. Build the flow visually, or let AI write it for you, then run it on our cloud or your own infrastructure.

Start building Explore Help Scout Explore Zendesk

Help Scout triggers: 4
Help Scout actions: 9
Zendesk triggers: 10
Zendesk actions: 18

Automation ideas

What you can build with Help Scout and Zendesk

A few flows teams run between Help Scout and Zendesk. Use one as a starting point, or build your own from scratch.

Conversation Created in Help Scout creates Create Ticket in Zendesk
Triggers when a new conversation is started in a mailbox.
New ticket in view in Zendesk creates Create Conversation in Help Scout
Triggers when a new ticket is created in a view
Conversation Created in Help Scout creates Update Ticket in Zendesk
Triggers when a new conversation is started in a mailbox.
New ticket in view in Zendesk creates Send Reply in Help Scout
Triggers when a new ticket is created in a view
Conversation Created in Help Scout creates Add Tag to Ticket in Zendesk
Triggers when a new conversation is started in a mailbox.
New ticket in view in Zendesk creates Add Note in Help Scout
Triggers when a new ticket is created in a view