Is the Freshdesk MCP server free?

Yes. Activepieces is open source and free to start, and the MCP server is included on every plan, from the free cloud tier to any self-hosted deployment.

How do I connect Freshdesk to Claude or Cursor?

Connect Freshdesk in Activepieces, enable the server under Settings → MCP Server, then paste your server URL into your client config. It authenticates over OAuth on first use.

What can my agent do in Freshdesk?

It can call 6 tools, including Get Tickets, Get Contact from ID, Get Ticket Status, and chain them with steps in other apps inside the same run.

Is it safe to let an agent call Freshdesk?

Connections use OAuth2 with limited scopes and are stored under 256-bit encryption, with no API to read them back, so an agent gets scoped access rather than your keys.

Freshdesk MCP server

Customer support software

Freshdesk is not a separate install. One Activepieces MCP server exposes it alongside 770+ other apps, behind a single URL.

Start building See the Freshdesk integration

Tools: 6
Works with: Any MCP client
Auth: Custom auth
License: MIT, open source
Updated: October 2026

About the Freshdesk MCP server

Connect Freshdesk once in Activepieces and every action it ships becomes a tool your assistant can call, behind the same server URL as the rest of your apps. Your agent reaches Freshdesk and 770+ other apps over a single connection, on our cloud or a self-hosted install.

Tools

Freshdesk tools your AI can run

Once connected, your assistant can call any of these Freshdesk actions by asking in plain language.

Get Tickets
Get Ticket instances from Freshdesk.
Get Contact from ID
Get contacts details from Freshdesk using ID number.
1 field
Get Ticket Status
Get Ticket status from Freshdesk. Returns ticket_status, assigned_status, assigned_id
1 field
Get Freshdesk Contacts
Get contact details from Freshdesk for all (optional filtered) contacts.
4 fields
Get All Tickets By Status
Get All Tickets by selected status from Freshdesk.
1 field
Custom API Call
Make a custom API call to a specific endpoint
10 fields

Give your assistant Freshdesk

Connect Freshdesk once and every tool above is callable from Claude, Cursor or any MCP client, behind the same server URL as 770+ other apps. Free to start.

Get your server URL Talk to sales

Freshdesk MCP, answered.

No. That is the point of it. One Activepieces server exposes Freshdesk alongside every other piece you connect, so your client keeps a single connection.