ServiceNow MCP
Use ServiceNow with Claude Desktop, Cursor, or Windsurf to let AI read, act, and automate — no code required.
Use ServiceNow MCPHow to use this MCP
Connect Your ServiceNow Account
Sign up and connect your ServiceNow account to Activepieces.
Get Your MCP Server URL
Get your MCP URL and install it in Claude Desktop, Cursor, or Windsurf.
Ask AI to Act
Ask your AI assistant to read emails, manage your calendar, and more.
ServiceNow Triggers
New Record
Triggers when a new record is created in a table
Updated Record
Triggers when a record is updated in a table
New Comment or Work Note
Triggers when a new comment or work note is added to a record in the selected table
ServiceNow Actions
Create Record
Create a new record in a specified table
Update Record
Update an existing record in a specified table
Get Record
Retrieve a specific record by its ID
Find Records
Search for records in a table using a query
Delete Record
Delete a record from a specified table
Add Comment or Work Note
Append a customer-visible comment or an internal work note to a record (incident, request, problem, change, etc.)
Resolve or Close Incident
Move an incident to Resolved or Closed with a close code and resolution notes
Attach File to Record
Upload and attach a file to a record
Find File
List or download file attachments from a record
Delete Attachment
Delete an attachment by its sys_id
Get Catalog Item
Retrieve full details of a catalog item including its variable definitions. Use this before "Submit Catalog Request" to discover the variables expected by the item.
Submit Catalog Request
Order a catalog item. Submits a service catalog request and returns the resulting request number.
Search Knowledge Articles
Search published knowledge base articles using free text. Requires the Knowledge API plugin to be active.
Get Knowledge Article
Retrieve the full content of a knowledge article by sys_id
Send Email
Send an email through your ServiceNow instance using the Email API. Requires the email outbound capability to be configured.
Count Records
Return the number of records in a table that match an optional encoded query (uses the Aggregate API)
Custom API Call
Make a custom API call to a specific endpoint
