Is the ServiceNow MCP server free?

Yes. Activepieces is open source and free to start, and the MCP server is included on every plan, from the free cloud tier to any self-hosted deployment.

How do I connect ServiceNow to Claude or Cursor?

Connect ServiceNow in Activepieces, enable the server under Settings → MCP Server, then paste your server URL into your client config. It authenticates over OAuth on first use.

What can my agent do in ServiceNow?

It can call 17 tools, including Create Record, Update Record, Get Record, and chain them with steps in other apps inside the same run.

Is it safe to let an agent call ServiceNow?

Connections use OAuth2 with limited scopes and are stored under 256-bit encryption, with no API to read them back, so an agent gets scoped access rather than your keys.

ServiceNow MCP server

Enterprise IT service management platform for incident, change, and service request management

ServiceNow is not a separate install. One Activepieces MCP server exposes it alongside 760+ other apps, behind a single URL.

Start building See the ServiceNow integration

Tools: 17
Works with: Any MCP client
Auth: Custom auth
License: MIT, open source
Updated: September 2026

About the ServiceNow MCP server

Connect ServiceNow once in Activepieces and every action it ships becomes a tool your assistant can call, behind the same server URL as the rest of your apps. Your agent reaches ServiceNow and 760+ other apps over a single connection, on our cloud or a self-hosted install.

Tools

ServiceNow tools your AI can run

Once connected, your assistant can call any of these ServiceNow actions by asking in plain language.

Create Record
Create a new record in a specified table
6 fields
Update Record
Update an existing record in a specified table
8 fields
Get Record
Retrieve a specific record by its ID
8 fields
Find Records
Search for records in a table using a query
8 fields
Delete Record
Delete a record from a specified table
3 fields
Add Comment or Work Note
Append a customer-visible comment or an internal work note to a record (incident, request, problem, change, etc.)
5 fields
Resolve or Close Incident
Move an incident to Resolved or Closed with a close code and resolution notes
5 fields
Attach File to Record
Upload and attach a file to a record
8 fields
Find File
List or download file attachments from a record
8 fields
Delete Attachment
Delete an attachment by its sys_id
1 field
Get Catalog Item
Retrieve full details of a catalog item including its variable definitions. Use this before "Submit Catalog Request" to discover the variables expected by the item.
2 fields
Submit Catalog Request
Order a catalog item. Submits a service catalog request and returns the resulting request number.
5 fields
Search Knowledge Articles
Search published knowledge base articles using free text. Requires the Knowledge API plugin to be active.
6 fields
Get Knowledge Article
Retrieve the full content of a knowledge article by sys_id
2 fields
Send Email
Send an email through your ServiceNow instance using the Email API. Requires the email outbound capability to be configured.
6 fields
Count Records
Return the number of records in a table that match an optional encoded query (uses the Aggregate API)
2 fields
Custom API Call
Make a custom API call to a specific endpoint
10 fields

Triggers

ServiceNow events your agent can watch

These start a run the moment something happens in ServiceNow, so work gets picked up on its own.

New Record
Triggers when a new record is created in a table
2 fields
Updated Record
Triggers when a record is updated in a table
2 fields
New Comment or Work Note
Triggers when a new comment or work note is added to a record in the selected table
3 fields

Give your assistant ServiceNow

Connect ServiceNow once and every tool above is callable from Claude, Cursor or any MCP client, behind the same server URL as 760+ other apps. Free to start.

Get your server URL Talk to sales

ServiceNow MCP, answered.

No. That is the point of it. One Activepieces server exposes ServiceNow alongside every other piece you connect, so your client keeps a single connection.