How do I connect ServiceNow?

Add the ServiceNow piece to a flow, then authenticate with Custom auth. Once connected, its 3 triggers and 17 actions are available anywhere in the builder.

What can I automate with ServiceNow?

"New Record" can start a flow that runs "Create Record", and you can chain ServiceNow together with any of 760+ other apps and AI steps in between.

Can I self-host the ServiceNow integration?

Yes. Activepieces is fully self-hostable, so you can run the ServiceNow piece on your own infrastructure with your connections and your data staying in your environment.

Can my AI agent use ServiceNow as a tool?

Yes. Every piece you connect can be exposed over one Activepieces MCP server, so Claude, Cursor, Windsurf or any MCP client can call ServiceNow actions as tools.

ServiceNow integration

Enterprise IT service management platform for incident, change, and service request management

Start building Use ServiceNow with your AI

Actions: 17
Triggers: 3
Auth: Custom auth
License: MIT, open source
Updated: September 2026

About the ServiceNow integration

Add the ServiceNow piece to a flow, connect your account once, and the rest of the builder can read from it and write to it. Because the piece is open source you can run it on our cloud or self-host it, and combine ServiceNow with 760+ other apps in the same flow.

Triggers

Start a flow the moment something happens in ServiceNow

Each trigger below can start a flow on its own, either instantly or on a schedule.

New Record
Triggers when a new record is created in a table
2 fields
Updated Record
Triggers when a record is updated in a table
2 fields
New Comment or Work Note
Triggers when a new comment or work note is added to a record in the selected table
3 fields

Actions

Everything Activepieces can do in ServiceNow

Drop any of these into a flow and fill in the fields. No code is required.

Create Record
Create a new record in a specified table
6 fields
Update Record
Update an existing record in a specified table
8 fields
Get Record
Retrieve a specific record by its ID
8 fields
Find Records
Search for records in a table using a query
8 fields
Delete Record
Delete a record from a specified table
3 fields
Add Comment or Work Note
Append a customer-visible comment or an internal work note to a record (incident, request, problem, change, etc.)
5 fields
Resolve or Close Incident
Move an incident to Resolved or Closed with a close code and resolution notes
5 fields
Attach File to Record
Upload and attach a file to a record
8 fields
Find File
List or download file attachments from a record
8 fields
Delete Attachment
Delete an attachment by its sys_id
1 field
Get Catalog Item
Retrieve full details of a catalog item including its variable definitions. Use this before "Submit Catalog Request" to discover the variables expected by the item.
2 fields
Submit Catalog Request
Order a catalog item. Submits a service catalog request and returns the resulting request number.
5 fields
Search Knowledge Articles
Search published knowledge base articles using free text. Requires the Knowledge API plugin to be active.
6 fields
Get Knowledge Article
Retrieve the full content of a knowledge article by sys_id
2 fields
Send Email
Send an email through your ServiceNow instance using the Email API. Requires the email outbound capability to be configured.
6 fields
Count Records
Return the number of records in a table that match an optional encoded query (uses the Aggregate API)
2 fields
Custom API Call
Make a custom API call to a specific endpoint
10 fields

Use ServiceNow in a flow

Connect ServiceNow once and every trigger and action above is yours to drop into the builder, alongside 760+ other apps. Free to start, on our cloud or your own servers.

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ServiceNow, answered.

Yes. Activepieces is open source and free to start, and the ServiceNow piece is included on every plan, from the free cloud tier to any self-hosted deployment.