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Triggers when a new record is created in a table

Triggers when a record is updated in a table

Triggers when a new comment or work note is added to a record in the selected table

Create a new record in a specified table

Update an existing record in a specified table

Retrieve a specific record by its ID

Search for records in a table using a query

Delete a record from a specified table

Append a customer-visible comment or an internal work note to a record (incident, request, problem, change, etc.)

Move an incident to Resolved or Closed with a close code and resolution notes

Upload and attach a file to a record

List or download file attachments from a record

Delete an attachment by its sys_id

Retrieve full details of a catalog item including its variable definitions. Use this before "Submit Catalog Request" to discover the variables expected by the item.

Order a catalog item. Submits a service catalog request and returns the resulting request number.

Search published knowledge base articles using free text. Requires the Knowledge API plugin to be active.

Retrieve the full content of a knowledge article by sys_id

Send an email through your ServiceNow instance using the Email API. Requires the email outbound capability to be configured.

Return the number of records in a table that match an optional encoded query (uses the Aggregate API)

Make a custom API call to a specific endpoint