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Triggers when a new record is created in a table

Triggers when a new comment or work note is added to a record in the selected table

Triggers when a record is updated in a table

Create a new record in a specified table

Retrieve a specific record by its ID

Delete a record from a specified table

Move an incident to Resolved or Closed with a close code and resolution notes

List or download file attachments from a record

Retrieve full details of a catalog item including its variable definitions. Use this before "Submit Catalog Request" to discover the variables expected by the item.

Search published knowledge base articles using free text. Requires the Knowledge API plugin to be active.

Send an email through your ServiceNow instance using the Email API. Requires the email outbound capability to be configured.

Make a custom API call to a specific endpoint

Update an existing record in a specified table

Search for records in a table using a query

Append a customer-visible comment or an internal work note to a record (incident, request, problem, change, etc.)

Upload and attach a file to a record

Delete an attachment by its sys_id

Order a catalog item. Submits a service catalog request and returns the resulting request number.

Retrieve the full content of a knowledge article by sys_id

Return the number of records in a table that match an optional encoded query (uses the Aggregate API)