Streamline permit-processing workflows with rapid, AI-powered operations automation. Activepieces automates intake, routing, categorization, approvals, escalations, and updates between case tools and CRM for consistent execution.
Built for Govtech Companies Managing Public Services
Kick off workflows from emails, chats, documents, forms, events, or webhooks
AI steps summarize activity, extract key details, and classify next action
Route by skills, language, or workload, and sync case status across systems
Hundreds of connectors spanning communication, CRMs, support platforms, and internal tools
Sensitive details never appear in logs due to data masking.
Run in our secure cloud or self-host for complete control.
Accelerate Service Delivery With Traceable Automated Operations
Service requests bounce between teams, leaving audits and status unclear. Automated workflows handle routing, tracking, updating, and reporting across systems for consistency.
Disconnected apps slow teams down and create errors.
Activepieces fixes that by giving you 400+ integrations in one platform.
Step-level execution logs record inputs, outputs, and errors for each run, making sure incident reviews can trace field updates across case tools, databases, and APIs.
TypeScript pieces and HTTP steps connect legacy systems to modern services, supporting authenticated requests, data mapping, and reusable modules that standardize how records move between endpoints.
Approval steps pause a run for review, capture reviewer inputs, and resume processing, supporting exception handling for permit decisions, benefit changes, or outbound notices without rewriting the automation.
Frequently asked questions
How does Activepieces reduce citizen service backlogs?
Activepieces orchestrates end-to-end service requests across intake channels, case systems, and communications tools. Event triggers, branching logic, and retries prevent handoffs from stalling, while routing rules distribute work to the right team automatically.
Can workflows integrate AI without losing control?
Yes. Use AI agents or AI steps for classification, summarization, and drafting, then enforce deterministic rules and approval checkpoints before any record update. This keeps AI outputs reviewable, scoped, and auditable within the workflow.
What helps maintain automations as policies change?
Flows can be versioned, modularized, and reused across departments, while custom pieces encapsulate API logic so changes happen in one place. Tables provide shared reference data for rules, thresholds, and routing mappings.
What is Activepieces?
Activepieces is an AI-first automation platform. You can deploy intelligent AI agents with enterprise integrations and full control across your team. Adopt AI and automate business workflows with Activepieces.