Launch AI-first workflows for live chat in minutes. Automate chat triage, suggested replies, and escalations so customers get faster answers and agents stay focused on high-value conversations.
Built for Support Teams Handling Live Chat
Kick off flows from chat conversations, forms, or webhooks
AI steps summarize messages and draft suggested replies in real time
Route chats by intent, priority, or language to the right agent or team
430+ connectors to sync chat data with CRMs, help desks, and analytics tools
Sensitive details never appear in logs due to data masking.
Run in our secure cloud or self-host for complete control.
Why This Works for Live Chat
Live chat is one of the busiest customer support channels, with little room for delays. By automating classification, routing, and response drafting, support teams reduce response times, handle more chats per agent, and deliver consistent experiences.
SOC 2 Type II cloud for security and governance
Disconnected apps slow teams down and create errors.
Activepieces fixes that by giving you 400+ integrations in one platform.
Start flows when a chat begins, when specific keywords appear, or when SLAs are close to expiring. Use connectors to update tickets, CRM records, or analytics dashboards automatically.
Add AI steps to generate first-draft replies, summarize long threads, or detect sentiment and urgency. Agents can edit suggestions, reducing response times without losing a human touch.
Track average response times, chat resolution rates, and customer satisfaction. Use versioning and rollbacks to manage changes, and push reports into your analytics tools or CRM.
Frequently asked questions
What can we automate for live chat?
You can automate chat routing by topic or priority, generate AI-suggested replies, and sync conversations with your help desk or CRM. This reduces repetitive typing and ensures consistent responses.
Do we need to code?
No. Flows are built visually using triggers, steps, and conditions. Code is optional and only needed if you want to create custom logic or data transforms.
How do we handle escalations?
Chats can be automatically escalated based on sentiment, keywords, or SLAs. Flows can notify a supervisor, reassign the chat, or trigger an approval step.
How do we measure success?
Activepieces tracks metrics like response times, resolution rates, and customer satisfaction. Reports can be synced into CRMs or analytics tools to measure ROI.
Can this be self-hosted?
Yes. You can deploy the open-source edition on your infrastructure, or use the SOC 2 Type II managed cloud for convenience and compliance.