Accelerate service operations with AI-powered workflows for fast dispatch. Automate intake, routing, approvals, escalations, and CRM updates, making sure technicians stay aligned for faster resolution.
Built for Field Service Teams Managing Work Orders
Kick off workflows from emails, chats, documents, forms, events, or webhooks
AI steps summarize activity, extract key details, and classify next action
Route by skills, language, or workload, and sync case status across systems
Hundreds of connectors spanning communication, CRMs, support platforms, and internal tools
Sensitive details never appear in logs due to data masking.
Run in our secure cloud or self-host for complete control.
Faster Resolutions With Real Time Technician Alignment
Dispatchers juggle shifting schedules while technicians miss real-time updates. Automation handles routing, tracking, updating, and follow-ups across systems, making sure every handoff is logged for timeliness.
Disconnected apps slow teams down and create errors.
Activepieces fixes that by giving you 400+ integrations in one platform.
Ingest service requests from forms, IVR, or partner systems via webhooks and HTTP steps, then create work orders, assign technicians, and post updates to CRM records.
Apply if-else rules, loops, delays, and retries to route jobs by region, skill, or SLA, schedule follow-ups, and handle exceptions without dropping steps during dispatch.
Store technician rosters, asset mappings, and job state in Tables, then look up parts availability, de-duplicate tickets, and keep status synchronized across systems during multi-visit work.
Frequently asked questions
How can we automate parts and inventory replenishment?
Use workflows to log parts consumed per job, compare stock against thresholds in a table, and create purchase requests or vendor orders automatically. Route exceptions to a manager approval step when costs or lead times exceed limits.
What reduces repeat visits and missed diagnosis?
Automate pre-visit checklists that pull asset history, warranty status, and recent notes, then assign required tools and parts to the job. If key data is missing, trigger a task to collect photos or readings before dispatch.
How do we standardize safety and compliance reporting?
Trigger a digital safety form at job start and require photo evidence, signatures, and checklist completion before allowing closeout. Store results in a structured table and automatically alert supervisors when a required field fails validation.
What is Activepieces?
Activepieces is an AI-first automation platform. You can deploy intelligent AI agents with enterprise integrations and full control across your team. Adopt AI and automate business workflows with Activepieces.