Connect Zendesk and Google Sheets

Connect Zendesk and Google Sheets to automate how you track, analyze, and report on your customer support data.

With Activepieces, every new ticket, update, or satisfaction rating in Zendesk can automatically populate or update rows in Google Sheets, helping your team monitor performance and trends in real time.

When a new ticket is created in Zendesk, Activepieces adds a row in Google Sheets with ticket ID, requester, priority, and subject.

When a ticket’s status changes (for example, from “Open” to “Solved”), Google Sheets updates the corresponding row automatically.

When a satisfaction rating is submitted, Activepieces logs the rating and comment in a “Customer Feedback” tab.

When a high-priority ticket is opened, Activepieces flags the row in Google Sheets with a “High Priority” label.

When a new comment is added to a ticket, Google Sheets appends the message to the activity log for that ticket.

When the daily support activity ends, Activepieces creates a summary of total tickets created, solved, and pending for reporting.

Automate Ticket Tracking and Performance Reporting

With Activepieces, you can turn Zendesk into a live data source for Google Sheets. Automate ticket logging, update statuses automatically, and visualize customer support performance without manual exports or copying data.

Simplify Data Analysis and Team Insights

Activepieces helps you build a transparent, data-driven support operation. Every Zendesk ticket, comment, and rating can sync automatically to Google Sheets, making it easier to build dashboards, track KPIs, and share insights with your team.

Reliable, Secure, and Easy to Configure

Activepieces connects Zendesk and Google Sheets securely through encrypted APIs. You can select which fields to track, filter tickets by priority, and organize your sheet layout to fit your reporting needs.