Connect Zendesk and Google Sheets to automate how you track, analyze, and report on your customer support data.
With Activepieces, every new ticket, update, or satisfaction rating in Zendesk can automatically populate or update rows in Google Sheets, helping your team monitor performance and trends in real time.
When a new ticket is created in Zendesk, Activepieces adds a row in Google Sheets with ticket ID, requester, priority, and subject.
When a ticket’s status changes (for example, from “Open” to “Solved”), Google Sheets updates the corresponding row automatically.
When a satisfaction rating is submitted, Activepieces logs the rating and comment in a “Customer Feedback” tab.
When a high-priority ticket is opened, Activepieces flags the row in Google Sheets with a “High Priority” label.
When a new comment is added to a ticket, Google Sheets appends the message to the activity log for that ticket.
When the daily support activity ends, Activepieces creates a summary of total tickets created, solved, and pending for reporting.
Automate Ticket Tracking and Performance Reporting
With Activepieces, you can turn Zendesk into a live data source for Google Sheets. Automate ticket logging, update statuses automatically, and visualize customer support performance without manual exports or copying data.
Simplify Data Analysis and Team Insights
Activepieces helps you build a transparent, data-driven support operation. Every Zendesk ticket, comment, and rating can sync automatically to Google Sheets, making it easier to build dashboards, track KPIs, and share insights with your team.
Reliable, Secure, and Easy to Configure
Activepieces connects Zendesk and Google Sheets securely through encrypted APIs. You can select which fields to track, filter tickets by priority, and organize your sheet layout to fit your reporting needs.
Frequently asked questions
How can I integrate Zendesk with Google Sheets?
You can connect Zendesk and Google Sheets using Activepieces’ no-code builder. Choose Zendesk triggers such as “New Ticket,” “Ticket Updated,” or “Satisfaction Rating Received,” and pair them with Google Sheets actions like “Add Row” or “Update Row.”
Can I automatically log new Zendesk tickets in Google Sheets?
Yes, each new Zendesk ticket can automatically appear as a new row in Google Sheets, including ticket details, requester info, and timestamps.
Can I update the ticket status in Sheets when it changes in Zendesk?
Absolutely. When a ticket’s status changes in Zendesk, Activepieces can update the corresponding Google Sheets row instantly to reflect the new stage.
Can I collect customer feedback and ratings automatically?
Yes, satisfaction ratings and comments from Zendesk can be logged in Google Sheets for easy monitoring and analysis of customer sentiment.
Can I track daily ticket performance in Google Sheets?
Yes, you can build automations that summarize total tickets created, solved, and pending each day for easy trend tracking and reporting.