Can Freshdesk and Freshservice talk in both directions?

Yes. Build one flow that starts in Freshdesk and acts in Freshservice, and a second that runs the other way, in the same project.

On our EU cloud in Frankfurt, or self-hosted on your own infrastructure with Docker or Kubernetes. The MIT-licensed core means there is always an exit.

Connect Freshdesk to Freshservice

Move data between Freshdesk and Freshservice the moment it happens. Build the flow visually, or let AI write it for you, then run it on our cloud or your own infrastructure.

Start building Explore Freshdesk Explore Freshservice

Freshdesk triggers: 0
Freshdesk actions: 6
Freshservice triggers: 8
Freshservice actions: 12

Automation ideas

What you can build with Freshdesk and Freshservice

A few flows teams run between Freshdesk and Freshservice. Use one as a starting point, or build your own from scratch.

New Ticket in Freshservice creates Get Tickets in Freshdesk
Triggers when a new ticket is created in Freshservice.
New Ticket in Freshservice creates Get Contact from ID in Freshdesk
Triggers when a new ticket is created in Freshservice.
New Ticket in Freshservice creates Get Ticket Status in Freshdesk
Triggers when a new ticket is created in Freshservice.
Updated Ticket in Freshservice creates Get Tickets in Freshdesk
Triggers when an existing ticket is updated in Freshservice.