Can Freshdesk and Zendesk talk in both directions?

Yes. Build one flow that starts in Freshdesk and acts in Zendesk, and a second that runs the other way, in the same project.

On our EU cloud in Frankfurt, or self-hosted on your own infrastructure with Docker or Kubernetes. The MIT-licensed core means there is always an exit.

Connect Freshdesk to Zendesk

Move data between Freshdesk and Zendesk the moment it happens. Build the flow visually, or let AI write it for you, then run it on our cloud or your own infrastructure.

Start building Explore Freshdesk Explore Zendesk

Freshdesk triggers: 0
Freshdesk actions: 6
Zendesk triggers: 10
Zendesk actions: 18

Automation ideas

What you can build with Freshdesk and Zendesk

A few flows teams run between Freshdesk and Zendesk. Use one as a starting point, or build your own from scratch.

New ticket in view in Zendesk creates Get Tickets in Freshdesk
Triggers when a new ticket is created in a view
New ticket in view in Zendesk creates Get Contact from ID in Freshdesk
Triggers when a new ticket is created in a view
New ticket in view in Zendesk creates Get Ticket Status in Freshdesk
Triggers when a new ticket is created in a view
New Ticket in Zendesk creates Get Tickets in Freshdesk
Fires when a new ticket is created (optionally filtered by organization). Requires a Zendesk Trigger with Notify active webhook.