Can Kustomer and Help Scout talk in both directions?

Yes. Build one flow that starts in Kustomer and acts in Help Scout, and a second that runs the other way, in the same project.

On our EU cloud in Frankfurt, or self-hosted on your own infrastructure with Docker or Kubernetes. The MIT-licensed core means there is always an exit.

Connect Kustomer to Help Scout

Move data between Kustomer and Help Scout the moment it happens. Build the flow visually, or let AI write it for you, then run it on our cloud or your own infrastructure.

Start building Explore Kustomer Explore Help Scout

Kustomer triggers: 0
Kustomer actions: 6
Help Scout triggers: 4
Help Scout actions: 9

Automation ideas

What you can build with Kustomer and Help Scout

A few flows teams run between Kustomer and Help Scout. Use one as a starting point, or build your own from scratch.

Conversation Created in Help Scout creates Create Customer in Kustomer
Triggers when a new conversation is started in a mailbox.
Conversation Created in Help Scout creates Create Conversation in Kustomer
Triggers when a new conversation is started in a mailbox.
Conversation Created in Help Scout creates Update Conversation in Kustomer
Triggers when a new conversation is started in a mailbox.
Conversation Assigned in Help Scout creates Create Customer in Kustomer
Triggers when a conversation is assigned to a user.