Can Kustomer and Zendesk talk in both directions?

Yes. Build one flow that starts in Kustomer and acts in Zendesk, and a second that runs the other way, in the same project.

On our EU cloud in Frankfurt, or self-hosted on your own infrastructure with Docker or Kubernetes. The MIT-licensed core means there is always an exit.

Connect Kustomer to Zendesk

Move data between Kustomer and Zendesk the moment it happens. Build the flow visually, or let AI write it for you, then run it on our cloud or your own infrastructure.

Start building Explore Kustomer Explore Zendesk

Kustomer triggers: 0
Kustomer actions: 6
Zendesk triggers: 10
Zendesk actions: 18

Automation ideas

What you can build with Kustomer and Zendesk

A few flows teams run between Kustomer and Zendesk. Use one as a starting point, or build your own from scratch.

New ticket in view in Zendesk creates Create Customer in Kustomer
Triggers when a new ticket is created in a view
New ticket in view in Zendesk creates Create Conversation in Kustomer
Triggers when a new ticket is created in a view
New ticket in view in Zendesk creates Update Conversation in Kustomer
Triggers when a new ticket is created in a view
New Ticket in Zendesk creates Create Customer in Kustomer
Fires when a new ticket is created (optionally filtered by organization). Requires a Zendesk Trigger with Notify active webhook.