Can Freshdesk and Help Scout talk in both directions?

Yes. Build one flow that starts in Freshdesk and acts in Help Scout, and a second that runs the other way, in the same project.

On our EU cloud in Frankfurt, or self-hosted on your own infrastructure with Docker or Kubernetes. The MIT-licensed core means there is always an exit.

Connect Freshdesk to Help Scout

Move data between Freshdesk and Help Scout the moment it happens. Build the flow visually, or let AI write it for you, then run it on our cloud or your own infrastructure.

Start building Explore Freshdesk Explore Help Scout

Freshdesk triggers: 0
Freshdesk actions: 6
Help Scout triggers: 4
Help Scout actions: 9

Automation ideas

What you can build with Freshdesk and Help Scout

A few flows teams run between Freshdesk and Help Scout. Use one as a starting point, or build your own from scratch.

Conversation Created in Help Scout creates Get Tickets in Freshdesk
Triggers when a new conversation is started in a mailbox.
Conversation Created in Help Scout creates Get Contact from ID in Freshdesk
Triggers when a new conversation is started in a mailbox.
Conversation Created in Help Scout creates Get Ticket Status in Freshdesk
Triggers when a new conversation is started in a mailbox.
Conversation Assigned in Help Scout creates Get Tickets in Freshdesk
Triggers when a conversation is assigned to a user.