Can Help Scout and Freshdesk talk in both directions?

Yes. Build one flow that starts in Help Scout and acts in Freshdesk, and a second that runs the other way, in the same project.

On our EU cloud in Frankfurt, or self-hosted on your own infrastructure with Docker or Kubernetes. The MIT-licensed core means there is always an exit.

Connect Help Scout to Freshdesk

Move data between Help Scout and Freshdesk the moment it happens. Build the flow visually, or let AI write it for you, then run it on our cloud or your own infrastructure.

Start building Explore Help Scout Explore Freshdesk

Help Scout triggers: 4
Help Scout actions: 9
Freshdesk triggers: 0
Freshdesk actions: 6

Automation ideas

What you can build with Help Scout and Freshdesk

A few flows teams run between Help Scout and Freshdesk. Use one as a starting point, or build your own from scratch.

Conversation Created in Help Scout creates Get Tickets in Freshdesk
Triggers when a new conversation is started in a mailbox.
Conversation Created in Help Scout creates Get Contact from ID in Freshdesk
Triggers when a new conversation is started in a mailbox.
Conversation Created in Help Scout creates Get Ticket Status in Freshdesk
Triggers when a new conversation is started in a mailbox.
Conversation Assigned in Help Scout creates Get Tickets in Freshdesk
Triggers when a conversation is assigned to a user.