Can Zendesk and Crisp talk in both directions?

Yes. Build one flow that starts in Zendesk and acts in Crisp, and a second that runs the other way, in the same project.

On our EU cloud in Frankfurt, or self-hosted on your own infrastructure with Docker or Kubernetes. The MIT-licensed core means there is always an exit.

Connect Zendesk to Crisp

Move data between Zendesk and Crisp the moment it happens. Build the flow visually, or let AI write it for you, then run it on our cloud or your own infrastructure.

Start building Explore Zendesk Explore Crisp

Zendesk triggers: 10
Zendesk actions: 18
Crisp triggers: 2
Crisp actions: 7

Automation ideas

What you can build with Zendesk and Crisp

A few flows teams run between Zendesk and Crisp. Use one as a starting point, or build your own from scratch.

New ticket in view in Zendesk creates Add Note to Conversation in Crisp
Triggers when a new ticket is created in a view
New Contact Created in Crisp creates Create Ticket in Zendesk
Triggers when a new contact is added.
New ticket in view in Zendesk creates Create Conversation in Crisp
Triggers when a new ticket is created in a view
New Contact Created in Crisp creates Update Ticket in Zendesk
Triggers when a new contact is added.
New ticket in view in Zendesk creates Create/Update Contact in Crisp
Triggers when a new ticket is created in a view
New Contact Created in Crisp creates Add Tag to Ticket in Zendesk
Triggers when a new contact is added.